MAIN DUTIES AND RESPONSIBILITIES

  • Monitoring the welfare of the servers and databases in production using various tools
  • Fix critical malfunctions and try to minimise down-time to no-time.
  • Manage failures to be sufferable and escalate them to relevant teams.
  • Communicate with customers over issues they raise, either by answering a phone call or replying to a helpdesk ticket.

 INFORMATION LINKS AND RELATIONSHIP

  • Directly subordinate to the NOC Team Leader.
  • In implementing the organisational capacity to carry out our links and relationships with all actors in the company. 

REQUIREMENTS

  • Systems orientation and experience – Networking, SQL
  • Strong troubleshooting skills
  • Experience with complex integrated systems
  • SW Qualification / Integration / SW Development experience
  • Work in complex activities in project and matrix environment in parallel
  • Deep knowledge of TCP/IP, HTTP, DNS, SSL, Web Applications, Load balancers, proxies and firewalls
  • Experience with the following an advantage – Jenkins, Git, Jira, Bamboo, JMeter
  • Fluency in English
Job Category: Technical Support
Job Type: Full Time
Job Location: Bulgaria

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